Skiers and snowboarders can take to the backcountry and enjoy the snow in Hidden Valley. The “ski shuttles” were olive green, canvas-covered army trucks that drove skiers and their equipment to the upper valley from whence they skied down to the base of the valley through powder fields and pine groves. In the 1930s, the National Park Service began plowing Trail Ridge Road, the 48-mile route through Rocky Mountain National Park, which is now closed to vehicular traffic in the winter. But its status as a favorite ski area for locals dates well before then. It got skiers to the top with a pair of Poma and T-Bar lifts. The staff are consistently cheerful and helpful.Hidden Valley Ski Area officially opened in 1955, about 10 miles from the town of Estes Park, Colorado. The chalet is always fun to visit when you need to warm up. They have a decent mix of difficult and novice trails. Many of the main trails have little side trails that go through the trees, make sure to explore those. There are enough trails to keep me engaged for a full day. The views from the top of the hill are stunning. But if you can accept the vertically challenged personality of the Ontario landscape - then Hidden Valley has exactly what you need. Obviously it's Ontario skiing so don't expect the Rockies. It never seems to be crowded like some of the other hills in Ontario, and it doesn't have that "mega-corporation" feeling to it. It is the most laid-back ski hill in Ontario. I've been hooked on Hidden Valley for about 5 years and will keep coming back. In my opinion it’s not cool to screw up AND not offer an apology. No apology whatsoever from any of them! Instead I got a “not that it’s your fault, but just so you know, you go to the other area in the future”. I proceeded to go to the desk for a refund and received the most rude service from Heather and another lady (even though a 3rd lady said “yes, I told her to go to the wrong area”). I waited for 25 minutes in -25C temps and no instructor showed up. I found it odd- to go to the area where the kids go for their camp so I specifically asked “for a private lesson I go to the bottom where the flags for the kids are?” I was told YES, go to the kids’ flag. I went to the desk to ask where to meet the instructor and I was told to go to bottom of hill. The lady (Heather)said she would come and let us know but we didn’t hear back from her so the kids just continued for day 2.Īs for their private lessons. I spoke to the front desk and Heather said she would check with the instructor. I understand that it’s a group and not as thorough as private lessons but was surprised at the end of the first day my kids said they did not receive ANY instruction whatsoever- the instructor just said “meet me at the bottom” for each run and the kids all skied alone. I put my 8 and 12 yr olds into the 3 day camp, they’ve been skiing for 4 years but I like for them to start each season with lessons. Hill itself is quite nice, it is not busy here so no wait times for lifts. What a terrible, regrettable customer service experience. Clearly, he nor his staff will not actually admit they made a mistake or if they could have done things better (both before and after). When this issue arises again, I hope my interaction with him actually encourages HV to improve its busineaa practices. So instead of making a reasonable effort to improve the business and make it a better experience for the business and its customers, the manager decides to dig his heels in and defend a business practice that just makes no sense. Furthermore, the physical pass ITSELF doesnt have validity dates or exclusion dates. Nothing was ever explained either verbally or in writing (including the markering flyers - we actually took a picture of the flyer). Of course you dont, but you inform the customer of important stuff like times/dates for which the pass is valid. Rather saying they dont list all the fine print on marketing materials. I had a legitimate complaint about ski passes (with no disclosure about validity dates or black out dates) my entire family purchased and the GM would not listen to reason. We typically have fun going to HV but the management do not appear to have a grasp on the fundamentals of customer service and explaining what you get when you pay several hundred dollars for something.
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